Hardware Repair Technician

Job Locations CA-AB-Calgary
Job ID
Technical / Engineering
Permanent Full-Time
Company : Name
NovAtel Inc.


Hexagon's Mining division is looking for a highly motivated Hardware Repair Technician to join our Customer Support team.  In this role, you will manage administration for customer returned products, test, troubleshoot, and repair electronic, microprocessor-based systems and radio communications equipment. Additionally, you will provide valuable information to the engineering team and address challenging technical product issues.


In this role, you wil repair, test and support electronic, microprocessor-based systems and radio communications equipment including, issue identification and resolution for equipment based on client mine sites and on Hexagon Mining premises.Additionally, you will address challenging technical issues with current and future products.


The Location: Hexagon is a global company with offices around the world. This position is based in Calgary, AB. 


As a Hardware Repair Technician , responsibilities include: 


  • Provide Customer support for products distributed by Hexagon Mining in Canada for the mining industry.
  • Communicate directly with customers regarding return of the products (logistics) and repair progress.
  • Manage customer relationships as required for Hexagon Mining to best support our customers.
  • Test, troubleshoot, and repair failed electronics equipment in Novatel’s Calgary office.
  • Complete appropriate paperwork in a timely manner.
  • Reporting requirements as required by Hexagon Mining Global HW Field Service, Team Lead, and Repair Manager (activity reports, fault / issue logs etc).
  • Analyze and facilitate process improvement for technical service department, within sphere of influence.
  • Identify problems and repairing / replacing equipment.
  • Actively participate in Continuous Improvements inititives to improve process efficiency.
  • Compliance with Hexagon’s Workplace Health and Safety policies and procedures.
  • Other duties as required from time to time.




  • Trade certificate in Electronics or equivalent
  • 3 years of experience troubleshooting and repair of products.
  • Substantial demonstrated commercial experience in supporting, diagnosing and troubleshooting diverse and varied environments with a particular focus on electronic / electrical repairs.
  • Intermediate computer skills using Microsoft Word & Excel (for troubleshooting, site logs and email).
  • Ability to communicate (read, write, and speak) fluently in English.
  • The employee must regularly lift and/or move up to 30 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.


Key Success Factors:


  • Strong written and verbal communication skills.
  • Willingness to learn new skills and be trained in Hexagon’s electronic products.
  • Ability to work proactively with minimal supervision.
  • Ability to work effectively in a team environment.
  • Strong interpersonal and negotiation skills.
  • Keen interest in providing a superior level of customer service and support to our clients.




  • Background in radio, television or electronics
  • Communication with customers on repair and logistics through phone calls or email.

Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you’re excited about the opportunities this role could bring, we encourage you to apply. For any questions about the role or our company, please email our team at hrrecruitingteam.ap@hexagon.com and we will be pleased to follow up with you. Please do not send cover letters or resumes to this address.


The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. You’ll be joining over 22,000 people in 50 countries on the leading edge of your field. 


This position is with Hexagon’s A&P division, a global technology leader, pioneering end-to-end solutions industry leaders rely on for assured positioning and autonomy on land, sea and air. Our work touches every aspect of life, from sustainability on Earth to enabling autonomy. Within the Autonomy & Positioning division your work will contribute to the operation of our brands NovAtel, Veripos, Antcom, and AutonomouStuff.  Our organization is a dynamic, fast-paced, and highly collaborative environment. Come see why we are recognized as one of Alberta’s Top Employers.


Applicants who require accommodation in the job application process may contact Human Resources at hrrecruitingteam.ap@hexagon.com


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