Field Applications Engineer

Job Locations US-TX-Houston | United States
Job ID
2024-2506
Category
Customer Support
Type
Permanent Full-Time
Company : Name
NovAtel America Inc.

Overview

Hexagon’s Autonomy & Positioning division is looking for a tech-savvy and personable Applications Engineer, Aerospace and Defense to help us drive our business forward by providing support / case management to our Aerospace and Defense customers for our Aerospace and Defense products and services. In this exciting hands-on position, you will utilize your expertise to ensure our customers’ success.  Additionally, you will be part of a growing Global Core Customer Support team and will have a strong focus on supporting our USA Aerospace and Defense customers. The position collaborates closely with Customers civilian and military, Sales, Specialists, Engineering, Export Compliance, and Account Managers.

You will build relationships and work closely with Defense contractors, acting as the point-of-contact.

 

The Location: Hexagon is a global company with offices around the world. This position is based in Houston, TX, but we will consider remote work for the right candidate.

Responsibilities

As our Applications Engineer, Aerospace and Defense, you would be responsible for:

  • Provide technical support for both pre-sales opportunities and post-sales issues such as:
    • Data analysis for support cases when applicable
    • Troubleshooting, investigation, and issue replication
    • Phone and email support
  • Generate and review technical support documentation including "Frequently Asked Questions" and "Application Notes" 
  • Interface with, and provide support for engineering teams 
  • Physical investigation/data collection for engineering teams
  • Review marketing materials  
  • Perform product testing and verification 
  • Provide in-person professional services including customer demonstrations and troubleshooting 
  • Contribute to root cause analysis 
  • Attend trade shows and test trials

Qualifications

Must-Have:                       

  • Degree in Geomatics, Electrical Engineering or related field, with 2+ years of related industry experience
  • Exceptional interpersonal skills and ability to get on with others
  • English fluency with excellent verbal and written skills
  • Able and willing to travel, internationally to Canada to collaborate with the larger Applications Engineering team, and nationally

Key Success Factors: 

  • Proven problem solving skills
  • High attention to detail and highly organised
  • Strong multitasker with keen ability to prioritize, and compartmentalize information
  • Comfortable working individually but know when to ask for help
  • Work well in a collaborative environment
  • Has great time management skills

Nice-to-Have:

  • Experience working directly with customers, preferably in the delivery of support or services
  • Experience working within the Defense industry or with Defense contractors
  • Experience in GNSS and INS systems installation and/or troubleshooting

 

Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you’re excited about the opportunities this role could bring, we encourage you to apply. For any questions about the role or our company or for applicants who require an accommodation in the application process, please email our team at hrrecruitingteam.ap@hexagon.com and we will be pleased to follow up with you. Please do not send cover letters or resumes to this address.

 

The Company: Hexagon’s Autonomy & Positioning division is a world leader in providing equipment for GNSS ground reference stations and augmentation networks to North American, European, and Asian aviation and space administrations. We are also a leader in the Trusted, mission-ready, electronic defense products with over 30 years of experience producing innovative technologies that ensures accurate and reliable assured positioning, navigation, and timing measurements (APNT) for successful military operations. We are an industry leader recognized for technical innovation, unsurpassed quality, and industry-leading customer support. Our organization is a dynamic, fast-paced, highly collaborative environment.  

 

We are an Affirmative Action/Equal Opportunity Employer, including disability/veterans.

 

Click on the links below to learn more about Equal Employment Opportunity. 

EEO Know Your Rights

EEO Employee Rights

EEO Pay Transparency

 

Applicants that require accommodation in the job application process may contact Human Resources for assistance at 309-291-0966. 

 

We are an E-Verify participating employer. Click on the links below for more information about E-Verify and your right to work. 

E-Verify Participation

E-Verify Right to Work

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed