Applications Engineer, Automotive

Job Locations CA-AB-Calgary | CA-Home Based | US-MI-Detroit
Job ID
2022-2243
Category
Customer Support
Type
Permanent Full-Time
Company : Name
NovAtel Inc.

Overview

Hexagon's Autonomy & Positioning division, is looking for an Applications Engineer, Automotive to join our high-tech engineering and manufacturing company that is committed to customer service excellence and continuous improvement. In this role, you will utilize your GNSS+INS expertise to ensure our customers’ success. Through the support of our Sales and Business Development teams, you will help to increase awareness of our revolutionary technologies, consult on positioning & autonomy solutions for vehicle localization and autonomous driving development, and provide field and professional services to our worldwide customer base.

The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector and mobility applications. You’ll be joining over 22,000 people in 50 countries on the leading edge of your field.  

 

This position is with Hexagon’s Autonomy & Positioning division, a global technology leader, pioneering end-to-end solutions industry leaders rely on for assured positioning and autonomy on land, sea and air. Our work touches every aspect of life, from sustainability on Earth to enabling autonomy. Within the Autonomy & Positioning division your work will contribute to the operation of our brand(s) NovAtel, AutonomouStuff, VERIPOS and Antcom.

 

If you require any special accommodation, please email our team at hrrecruitingteam.ap@hexagon.com and we will be pleased to follow up with you. Please do not send cover letters or resumes to this address.

Responsibilities

As an Applications Engineer, Automotive, you would be responsible for:

  • Efficiently resolve 3rd tier customer support cases and other cases escalated from other support teams with a focus on automotive and autonomous driving applications
  • Provide technical expertise and participating in our sales process coordinating and delivering demonstrations and product evaluations within the automotive market, including coordination of the Automotive demonstration fleet
  • Work closely with Sales and Business Development in accordance with the market needs and agreed priorities
  • Direct cases escalated onward to our product development group
  • Offer support and training to our Sales and Support teams to successfully demonstrate and support products within the automotive market, both remotely and on-site
  • Create and maintain training material and application notes, conduct internal and external training, and offering input to customer requirements for automotive-related products
  • Represent the support organization in new product development
  • Accept new products, services, and product enhancements into the support organization, developing material, and training support colleagues

Qualifications

Must-Have:                       

  • Degree in Geomatics Engineering, Electrical Engineering, a related discipline, or equivalent experience
  • 2+ years’ experience in a technical support role or related industry experience
  • Exceptional interpersonal skills and ability to get on with others
  • English fluency with excellent verbal and written skills
  • Able and willing to travel occasionally within North America and internationally

Key Success Factors: 

  • High attention to detail and exceedingly organized
  • Strong multitasker with keen ability to prioritize
  • Self-motivated team player with proven problem-solving skills
  • Outgoing and energetic with exceptional people skills
  • Works well in a collaborative environment
  • Excellent written and presentation communication skills

Nice-to-Have:

  • Experience working directly with customers, preferably in the delivery of support or services
  • Experience in GNSS and INS systems installation and/or troubleshooting
  • Experience in automotive or autonomous driving industries
  • Experience with Robot Operating System (ROS) and Linux
  • Experience with data analysis and GNS/INS post-processing

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