Order Management Associate

Job Locations US-IL-Morton
Job ID
2021-1776
Category
Supply Chain
Type
Permanent Full-Time
Company : Name
Autonomous Stuff

Overview

AutonomouStuff is looking for an Order Management Associate to join our growing team. Order Management is responsible for developing and establishing relationships with key customers. The team has full responsibility for end-to-end order processing and works closely with other departments to ensure customer and AutonomouStuff success. This position provides the opportunity to work in a challenging and empowering environment within Business Operations, which is known for its best practices and commitment to continuous improvement.

 

AutonomouStuff offers a collaborative and dynamic workplace with opportunities for growth, innovation, and education into new and exciting technology. We offer medical, dental and vision benefits, paid vacation and personal time, travel opportunities as well as a 401k plan with a generous company match structure. AutonomouStuff takes pride in our commitment to every employee; whether it be through our PTO package, company culture events, departmental outings, career path planning and more, AS supports our team!

If you are ready to begin a career you can be passionate about in an industry that is changing the world, please submit your resume below. (Email applications will not be reviewed.)

AutonomouStuff is not currently hiring individuals for this position who now or in the future require sponsorship for employment; however, as a global company, AutonomouStuff is proud to offer job opportunities outside of the U.S. which can be found through our employment website at https://hexagonpositioning.com/careers.

 

EOE/F/M/Vet/Disabled

 

Click on the links below to learn more about Equal Employment Opportunity

EEO is the Law

EEO Pay Transparency

EEO Employee Rights

 

Applicants that require accomodation in the job application process may contact Human Resources for assistance at 309-291-0966

 

Responsibilities

  • Administer all aspects of sales order fulfillment (receiving purchase orders, providing sales order confirmation to the customer, ensuring timely shipping, etc.).
  • Maintain accurate customer information on internal systems.
  • Service and support of external and internal customers, as it relates to order processing.
  • Liaise with other internal departments (Sales, Finance, Shipping/Receiving, Supply Chain, etc.).
  • Lead continuous improvement initiatives with relevant groups to ensure customer requests are successfully implemented.
  • Assist with coordination of Order Issues/Cancellations/RMA’s.

 

Qualifications

Must Have: 

  • Strong interpersonal as well as written and spoken communication skills 
  • Proven ability to work with diverse groups of people in challenging and complex endeavors, as demonstrated by successful team experience
  • Strong analytical, troubleshooting and problem-solving ability
  • Ability to multitask with a focus on Customer Service and Customer Satisfaction
  • Computer skills: Microsoft Office Excel, Word and Outlook

Critical Factors for Success:

  • Self-motivated and self-disciplined
  • Attention to detail and capable of multi-tasking
  • Adaptable and able to work in a fast-paced team environment with minimal supervision
  • Able to interact effectively with office staff and senior management
  • Bachelor’s degree or diploma in Liberal Arts or Business;  or relevant work experience in similar role
  • Experience with either customer service or order management processes
  • Experience with ERP systems
  • Experience in creating and implementing business processes

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