• Application Engineer

    Job Locations US-CA-Torrance
    Job ID
    Technical / Engineering
    Permanent Full-Time
  • Overview

    With a focus on customer, support Antcom's Application Engineer will help to deliver high end technical support to our customers in a rapid growth, high technology electronics manufacturing environment.  In this role, you will have a direct impact by identifying and providing reliable solutions for all technical issues to assure complete customer satisfaction throughout the product lifecycle.



    • Serve as a key point-of-contact for technical support to our customers throughout the  lifecycle of our products.
    • Understand our product portfolio, capabilities and utilize this information to help our customers find the best product solution.
    • Clarify true customer needs to ensure that we give the best solutions to our customers when problems arise.
    • Partner with our customers to create Product Requirement Documents (PRDs) to manage requirements of new product development effects.
    • Provide best-in-class support to our customers throughout the Return Merchandise Authorization (RMA) process.  Write up root cause analysis (RCA) reports based on technical input from our engineers and technicians.
    • Provide customer feedback to our Engineering team to drive continuous improvements to products and processes for enhancing customer satisfaction.
    • Review technical requirements and End Use Statement (EUS) responses from customers. 
    •  Interface with the export compliance team and provide technical expertise to support export classification determinations.
    • Travel to customer sites to provide technical support on products and processes.




    • Four-year engineering degree with 5+ years’ experience in a product development environment
    • Antenna or RF engineering background
    • Experience working in aerospace and/or defense
    • Good oral and written communication skills
    • Ability to manage customer expectations and accurately communicate technical information between our Engineering team and our customers
    • Good working knowledge of MS Office
    • Ability to write reports and drive actions to completion
    • Ability to travel within the U.S. and internationally for typically <1 week at a time.
    • Must be a U.S. person to access our ITAR-registered facility (typically U.S. Citizen or U.S. Permanent Resident, i.e. Green Card Holder)


    Key Success Factors:

    • Ability to thrive in a fast-paced, tight-deadline environment and perform well under pressure
    • Ability to make customers and their needs a primary focus of one's actions
    • Ability to define and analyze complex problems, collect data, establish facts, develop solutions and gain support from stakeholders
    • Ability to adapt to organizational needs and willingness to take on new roles as required
    • Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds
    • Strong planning, organizational, and time management skills



    • In-depth knowledge of navigation and communication antennas and systems
    • Antenna design engineering experience including experience designing GPS/GNSS antennas
    • Experience communicating directly with customers in a technical / engineering role
    • Knowledge of robustness standards including MIL-STD-810 and DO-160


    Antcom, a wholly owned subsidiary of NovAtel and part of the Hexagon Group, excels at designing, developing and manufacturing products for a variety of industries including aerospace, defense, marine, and agriculture industries. 


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