• Desktop Support Analyst

    Job Locations CA-AB-Calgary
    Job ID
    2018-1432
    Company
    NovAtel Inc.
    Category
    IT
    Type
    Permanent Full-Time
  • Overview

    NovAtel's Information Systems team has an immediate full-time opening for an experienced Desktop Support Analyst with outstanding customer service skills. This critical role delivers technical support to a large community of diverse users in a progressive high technology organization. The successful candidate must be comfortable working in a fast-paced, technically complex, professional environment. 

    Responsibilities

    As a member of the Information Systems team, the Desktop Support Analyst will be responsible for:

    • Providing on-site and remote end-user technical support
    • Managing and maintaining corporate imaging solution
    • Troubleshooting laptop and desktop issues
    • Diagnosing/troubleshooting issues with Office 365 applications
    • Investigating cyber incidents and malware infections as required
    • Configuring to NovAtel baseline standards desktop and laptop computers for end users
    • Installing and configuring upgradable components
    • Creating and managing active directory domain accounts
    • Diagnosing issues with network connectivity, SSL VPN connectivity and WIFI access for local and remote computers or devices
    • Managing all Service Incidents and Service Requests in ServiceNow
    • Updating asset tracking systems as required
    • Managing antivirus and other malware prevention solutions
    • Administrating Windows updates/patching
    • Staying current and on top of latest and emerging technologies
    • Managing and maintaining backup end point solution

    Qualifications

    Must-Have:

    • College education in electronics or computer science
    • 5+ years in an IT support role
    • Experience with Windows Server and Workstation Operating Systems – Server 2012 and Windows 10
    • Expert experience with imaging of computers 
    • Experience with patching and using patching tools
    • Experience working with mobile devices - especially iOS devices
    • Strong experience supporting Office 365 apps
    • Familiar with Active Directory

    Key Success Factors:

    • Outstanding customer service skills including excellent communication skills & ability to collaborate with others
    • Needs to be obsessively excited about technology
    • Strong passion to learn latest versions of technologies and maintain skills on an ongoing basis
    • Excellent time management skills & ability to prioritize issues

    Nice-to-Have:

    • Knowledge of Linux, Mac or Unix OS

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