NovAtel

  • Order Management Specialist

    Job Locations CA-AB-Calgary
    Job ID
    2018-1382
    Company
    NovAtel Inc.
    Category
    Supply Chain
    Type
    Permanent Full-Time
  • Overview

    Order Management is responsible for developing and establishing relationships with key customers. The team has full responsibility for end to end order processing, and works closely with other departments to ensure customer and NovAtel success. This position provides the opportunity to work in a challenging and empowering environment within Business Operations, which is known for its best practices and commitment to continuous improvement.

    Responsibilities

    Reporting to the Team Lead, Order Management, the Order Management Specialist is responsible to:

    • Administer all aspects of Sales Order fulfillment (receiving Purchase Orders, providing Sales Order Confirmation to the Customer, ensuring timely shipping, etc.)
    • Maintain accurate customer information (billing & location details, and contact/user records) on internal systems
    • Service and support external and internal customers, as it relates to order processing
    • Liaise with other internal departments (Sales, Finance, Shipping/Receiving, Supply Chain, etc.)
    • Lead continuous improvement initiatives with relevant groups to ensure customer requests are successfully implemented.

    Qualifications

    Must-Have:                      

    • Bachelor’s degree or diploma in liberal arts or business
    • 3-5 years experience in an order management role
    • Strong interpersonal and communication (verbal & written) skills are essential
    • Ability to multitask with a focus on Customer Service and Customer Satisfaction
    • Proficient in Microsoft Office Excel, Word and Outlook

    Key Success Factors:

    • Strong analytical, troubleshooting and problem-solving skills
    • Proven ability to work with diverse groups of people in challenging and complex endeavors, as demonstrated by successful team experience 

    Nice-to-Have:

    • Experience in a manufacturing environment considered an asset
    • Experience with customer service or order management processes
    • Experience with ERP systems
    • Experience creating and implementing business processes
    • Multilingual skills considered an asset

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