NovAtel

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Applications Engineer, Agriculture

Applications Engineer, Agriculture

Job ID 
2018-1338
Job Locations 
CA-AB-Calgary
Category 
Customer Support
Type 
Permanent Full-Time

More information about this job

Overview

Our customers have ideas. Lots of them. Turning those ideas into a competitive advantage is what we do. As part of the Hexagon group of companies, NovAtel's integrated global positioning solutions deliver success time and time again on land, sea and in the air. We help many of the world's leading companies stay in the lead by consistently delivering OEM global satellite positioning products that are recognized for their technical innovation, unsurpassed quality and industry-leading customer support.

Applications Engineering provides general product and application support for NovAtel Hardware and Software, and on related GNSS & INS topics, along with field services to NovAtel’s worldwide customer base. While part of the Applications Engineering team, this position will have a focus on supporting NovAtel’s Precision Agriculture market.

The team also provides other services internally and externally to Customers, Sales, Product Management, Project Management and Marketing to help ensure the cohesive and comprehensive delivery of products and materials. Working closely with internal engineering teams ensures escalated issues are resolved in a timely manner while continuing to be the customer liaison and maintaining the customer interface.

Responsibilities

As our  Applications Engineer, Agriculture you would be responsible for:

  • Providing front line product and application support on NovAtel Hardware, Software, and related GNSS & INS topics to internal and external customers
  • Providing customer training, demonstrations, technical assistance, and technical sales support
  • Liaising with other departments regarding technical matters
  • Formulating and implementing procedures and plans for resolving problems
  • Performing software testing, verification, bug reports, and field trial coordination
  • Reviewing technical documentation materials and manuals
  • Generating application notes for frequently asked questions and knowledge base

Qualifications

Must-Have:                       

  • Geomatics or Electrical Engineering degree with 2+ years of related industry experience
  • Self-motivated team player with proven problem solving skills.
  • Outgoing and energetic with exceptional people skills.
  • Multi-tasking with excellent verbal and written skills.
  • Ability and willingness to travel, worldwide.

Key Success Factors: 

  • High attention to detail and highly organised
  • Strong multitasker with keen ability to prioritize
  • Comfortable working individually but know when to ask for help
  • Work well in a collaborative environment

Nice-to-Have:

  • Background includes experience working directly with customers, preferably in the delivery of support or services
  • Background includes experience in GNSS and INS systems installation and/or troubleshooting in precision agriculture related applications.