NovAtel

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Applications Engineer

Applications Engineer

Job ID 
2018-1290
Job Locations 
US-TX-Houston
Category 
Customer Support
Type 
Permanent Full-Time

More information about this job

Overview

Our customers have ideas. Lots of them. Turning those ideas into a competitive advantage is what we do. As part of the Hexagon group of companies, NovAtel's integrated global positioning solutions deliver success time and time again on land, sea and in the air. We help many of the world's leading companies stay in the lead by consistently delivering OEM global satellite positioning products that are recognized for their technical innovation, unsurpassed quality and industry-leading customer support.

NovAtel is looking for an Applications Engineer to join our growing team providing our worldwide customer base with product support, application support and field services on NovAtel hardware and software and on related GNSS & INS topics. This position will be based out of our office in Houston, Texas but will report into NovAtel's head office located in Calgary, Alberta, Canada. 

The team also provides other services internally and externally to Customers, Sales, Product Management, Project Management and Marketing to help ensure the cohesive and comprehensive delivery of products and materials. Working closely with internal engineering teams ensures escalated issues are resolved in a timely manner while continuing to be the customer liaison and maintaining the customer interface.

Responsibilities

As our Applications Engineer, you would be responsible for:

  • Providing front line product and application support on NovAtel Hardware, Software, and related GNSS & INS topics to internal and external customers
  • Providing customer training, demonstrations, technical assistance, and technical sales support
  • Liaising with other departments regarding technical matters
  • Formulating and implementing procedures and plans for resolving problems
  • Performing software testing, verification, bug reports, and field trial coordination
  • Reviewing technical documentation materials and manuals
  • Generating application notes for frequently asked questions and knowledge base

Qualifications

Must-Have:                       

  • Degree in Geomatics, Electrical Engineering or related field, with 2+ years of related industry experience
  • Proven problem solving skills 
  • Exceptional interpersonal skills and ability to get on with others
  • English fluency with excellent verbal and written skills
  • Ability and willingness to travel internationally, including trips to Canada to collaborate with the larger Applications Engineering team
  • Must be a US person and be able to obtain the required security clearances

Key Success Factors: 

  • High attention to detail and highly organised
  • Strong multitasker with keen ability to prioritize
  • Comfortable working individually but know when to ask for help
  • Work well in a collaborative environment

Nice-to-Have:

  • Experience working directly with customers, preferably in the delivery of support or services
  • Experience in GNSS and INS systems installation and/or troubleshooting