NovAtel

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Order Management Specialist

Order Management Specialist

Job ID 
2017-1279
Job Locations 
CA-AB-Calgary
Category 
Supply Chain
Type 
Permanent Full-Time

More information about this job

Overview

NovAtel designs, manufactures and sells high precision OEM positioning technology. Our GNSS products and services are used in more than 60 countries around the globe to deliver precise positioning solutions in precision agriculture, defense, mapping, autonomous vehicles, survey and many other industries.

 

NovAtel's Order Management team is responsible for developing and establishing relationships with key customers. The team has full responsibility for end to end order processing and works closely with other departments to ensure both customer and NovAtel success. This position provides the opportunity to work in a fast-paced, challenging and empowering environment within Business Operations, which is known for its best practices and commitment to continuous improvement.

 

This role has a strong focus on Customer Service and the successful candidate will have strong interpersonal skills and the ability to foster relationships with internal and external customers as well as within the Order Management team.

 

Responsibilities

As our Order Management Specialist you will be responsible for:

  • Administering all aspects of Sales Order fulfillment including, but not limited to: receiving Purchase Orders, providing Sales Order Confirmation to the Customer and ensuring timely shipping
  • Maintaining accurate customer information on our internal systems such as, billing & location details and contact/user records
  • The service and support of external and internal customers, as it relates to order processing
  • Liaising with other internal departments including Sales, Finance, Shipping/Receiving and Supply Chain
  • Leading continuous improvement initiatives with relevant groups to ensure customer requests are successfully implemented

Qualifications

Must-Have:                      

  • Bachelor’s degree or diploma in liberal arts or business
  • Strong interpersonal and written and spoken communication skills are essential
  • Strong analytical, troubleshooting and problem-solving ability
  • Ability to multitask with a focus on Customer Service and Customer Satisfaction
  • Computer skills: Microsoft Office Excel, Word and Outlook

Key Success Factors:

  • Proven ability to work with diverse groups of people in challenging and complex endeavors

Nice-to-Have:

  • Experience with either customer service or order management processes
  • Experience with ERP systems
  • Experience in creating and implementing business processes
  • Multilingual skills would be an asset